Refund & Cancellation Policy

This Refund and Cancellation Policy applies to digital services purchased from Softglimmer Services through softglimmer.in. 1. Hosting plans New hosting purchases may be eligible for a full refund within 7 days if the service has not been used for production traffic and no acceptable-use violation occurred. After 7 days, hosting fees are generally non-refundable except where required by law. 2. Domain registrations Domain registrations, transfers, and renewals are non-refundable once submitted to the registry. Registration failures caused by us are refunded in full. 3. Add-ons & licenses Third-party licenses, SSL upgrades, and one-time setup fees are non-refundable once provisioned. 4. Cancellations You may cancel auto-renewal at any time from your dashboard. Cancellation stops future billing; it does not automatically refund the current term unless eligible above. 5. Pro-rata credits If we terminate service without cause, unused prepaid time may be credited at our discretion. 6. Chargebacks Filing a chargeback without contacting support first may result in immediate suspension while the dispute is investigated. 7. How to request a refund Open a billing ticket from your dashboard with invoice number and reason. Approved refunds are returned to the original payment method within 7–10 business days. Business and customer-support details Softglimmer Services Website: https://softglimmer.in Business address: Bariatu, Ranchi, Jharkhand - 834009 Customer support: support@softglimmer.com General enquiries: info@softglimmer.com Phone: +91 62045 76649 Support hours: Mon–Sat, 10:00–19:00 IST Grievance officer: Raj, Support Executive Grievances and complaints: support@softglimmer.com | +91 62045 76649